BM Residentials

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Effective Date: 22nd June 2025

BM Residentials is committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard the information you provide. This Privacy Policy outlines how we manage personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

BM Residentials
📍 4 Rowallen Parade, Green Lane, Dagenham, England, RM8 1XU
📞 07715 885570
📧 info@bmresidentials.co.uk

We are a care provider offering semi-independent residential services for young individuals aged 7 to 17. In the course of our work, we collect and process personal data related to service users, families, staff, and partner organisations.

What Information We Collect

We may collect the following types of personal data:

For Service Users and Families:

  • Full name, date of birth, gender, and contact details
  • Health and medical records
  • Education history and current status
  • Social care involvement and background information
  • Behavioural and support needs
  • Risk assessments and safeguarding information
  • Emergency contact details
  • Photographs (for internal identification and safety only)

For Staff and Applicants:

  • Contact information
  • Employment history and qualifications
  • References and DBS check results
  • Training records
  • Payroll and bank account details
  • Emergency contact details

For Website Visitors:

  • IP addresses and browser type
  • Contact form submissions
  • Cookies and usage data (see “Cookies” section)

How We Use Your Information

We only use personal data when it is lawful and necessary. Uses may include:

  • Providing care and support services to young people
  • Creating and managing support plans
  • Communicating with families, local authorities, and partner services
  • Ensuring health, safety, and wellbeing of residents and staff
  • Recruitment and employment processes
  • Regulatory compliance and safeguarding obligations
  • Improving website functionality and user experience

Legal Basis for Processing

We rely on the following lawful bases for processing data:

  • Consent (where explicitly provided)
  • Legal obligation (e.g., safeguarding, reporting duties)
  • Vital interests (protecting health or life)
  • Public task (performing a function in the public interest)
  • Legitimate interest (for operational effectiveness, unless overridden by individual rights)

Who We Share Your Data With

We may share personal data with:

  • Local authorities and social workers
  • NHS and health professionals
  • Educational institutions
  • Law enforcement or safeguarding agencies
  • Regulatory bodies (e.g., Ofsted, CQC)
  • Payroll and HR service providers (for staff)

We ensure that all third parties respect the security of your data and process it in accordance with legal requirements.

Data Storage and Retention

Your data is stored securely using physical, electronic, and administrative safeguards. We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, or safeguarding requirements.

When data is no longer required, it is securely destroyed or anonymised.

Your Rights

Under data protection law, you have rights including:

  • The right to access your data
  • The right to rectification (correct inaccurate data)
  • The right to erasure (in certain cases)
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability (where applicable)

To exercise any of these rights, contact us using the details provided in this policy.

Cookies and Website Analytics

Our website may use cookies to improve functionality and analyse user behaviour. You can choose to accept or reject cookies via your browser settings. No personal information is collected through cookies without your consent.

Data Security

We take your privacy seriously. We use secure systems, encrypted communications, access controls, and regular audits to protect personal data against loss, misuse, or unauthorised access.

Changes to This Policy

We may update this policy periodically to reflect changes in law or service delivery. Any updates will be posted on our website and clearly dated.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Data Protection Officer (DPO)
BM Residentials
📍 4 Rowallen Parade, Green Lane, Dagenham, England, RM8 1XU
📞 07715 885570
📧 info@bmresidentials.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk